Their service is horrendous. Soon after I failed to capture a connecting flight to my grandmother’s funeral mainly because they only experienced 1 mechanic in your complete airport, they agreed to buy my lodge costs. Having said that, it took them 3 months to acquire again to me, and by the time I got the Look at, it had currently been cancelled.
I have generally been a faithful consumer to AA and don't believe any of the shoppers ought to be treated In this particular method!
we generally fly united. constantly. lately, however, we had the chance to purchase a A lot reduce fare on the web by means of american Airways. now i see why it was reduce — consumer service was atrocious, the website didn’t operate adequately, and i dropped out on an excellent offer.
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Ny,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar lodge,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
My grievance is, on March 8th. My luggage was delayed from Chicago, my location was Dane County Airport Madison Wi. When it had arrived, it had been shipped. Nonetheless, the luggage had been wrecked and taped up. I named inside of a complaint immediately. I had been givin several telephone numbers plus the firt just one was merely a recording to leave my mobile phone and a person would get back to me.
The website won't get the job done. What ever tab I choose on the website doesn’t operate. I wanted to check the status of my flight And maybe e-book A further one but practically nothing will work.
I’m no certain who to send out this concept to…This is actually the only email I could discover. I felt that 85% with the agents working amongst LGA and JFK between eight/9 and 8/10 were being incredibly unfriendly. My spouse and I were being scheduled to fly from LGA to CMH 8/nine on the 6pm flight. Due to weather it absolutely was delayed and following sitting down to the Tarmac for more than 2 hrs was finally xld. Understandable. I'll say the flt workers was extremely accommodating, pleasant and enjoyment. Having said that once we waited in line we were sooner or later handed new boarding passes with nothing reported by The person putting on a vest that said “managerâ€â€¦he did say Here is the 1st and only alternative (8/ten at 815pm). We took it and stayed on the airport to view about standby alternatives the following early morning when gate agents returned. If the brokers returned (we if training course were being awake 24 hrs at this time) they shocked us by expressing that our alternate return was booked out of JFK not LGA…pleasant of SOMEONE to inform us this important element!
Your shopper service representatives are fewer than helpful. Following aiming to show up at a scheduled for months teaching seminar our flight was canceled making us unable to show up at. The one thing made available from American Airways ended up apologies and also a refund on the flight.
I desired to let you recognize of An impressive younger woman you might have Doing work for you at Dallas-Ft. Value airport. Her identify is Nyanina Kong, and he or she goes by the title of Nina.
So far you have designed us reduce 24 several hours of our holiday We work hard for time off do the job and of your days more info here have led to us achieving our place One particular Entire Working day Afterwards. Not a happy consumer and may unfold the phrase.
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I wished to take a moment to phone out the great buyer service Connie Sanders as part of your Dallas Business office gave my wife and I in an extremely stressful condition. Connie went higher than and outside of to make certain we ended up taken care of and her degree of focus to fixing our difficulty filled working day was incredible, she solitary handedly restored my religion within your Firm and he or she deserves congratulations for the do the job that she does.
– Totally improve your administration composition with people that ‘essentially care’ about your Major aim.
I had been delayed on Monday feb fifteenth 2 times ahead of staying cancelled and bumped to Tuesday. Whilst I was discouraged I recognized. Then at 10:30pm I get yourself a textual content indicating my Tuesday flight was cancelled till Wednesday.